Returns & Exchanges

At MONC XIII, we take pride in the exceptional quality of our curated collection. If you are not completely satisfied with your purchase, we accept returns on eligible items within 14 days of delivery for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] with your order number and the reason for your return to obtain a Return Authorization (RA) number.

• 2.
  Secure Packaging

  Carefully pack the item in its original packaging, including all protective materials and documentation, to ensure the piece arrives in pristine condition.

• 3.
  Shipment and Insurance

  Affix the provided shipping label and drop off the package at an authorized carrier; we recommend ensuring the shipment for the full value of the home goods.

• 4.
  Inspection and Refund

  Once our team inspects the item and confirms it is in original, unused condition, we will process your refund to the original payment method within 7-10 business days.