Frequently Asked Questions
Everything you need to know about our curated home collections.
How do you handle the shipping of fragile or oversized furniture?
We specialize in white-glove delivery for all furniture and delicate items. Each piece is professionally inspected, blanket-wrapped, and delivered to your room of choice, including debris removal.
What is your return policy for home decor and furniture?
We accept returns on most accessories within 14 days of delivery. However, due to their unique nature, custom-ordered furniture and vintage items are considered final sale.
Are the vintage items in your collection authentic?
Yes, every vintage piece at MONC XIII is meticulously sourced and authenticated by our experts to ensure it meets our high standards of quality and historical integrity.
Do you offer interior design trade discounts?
We value our partnership with the design community. Qualified interior designers and architects are invited to join our Trade Program for exclusive pricing and personalized sourcing services.
How can I track the status of my custom order?
Once your custom order is placed, you will receive regular email updates regarding production milestones and an estimated arrival date from our concierge team.
Can I request a fabric or finish sample before purchasing?
To ensure your complete satisfaction, we offer physical swatches for most of our upholstered furniture and wood finishes. Please contact our showroom to request samples.